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North Bay veterinary services – delivered with courtesy and respect!

When you arrive at our hospital with your pet, we ask that all of our “human” guests wear a mask or other appropriate COVID PPE face covering. When you arrive, you will be greeted by one of our Client Service Representatives and they will confirm your name and pet’s name for the appointment.

When you arrive, you will be greeted by one of our Client Service Representatives and they will ask you to verify your name and pet’s name.

Our lobby currently open to our clients and there are no current restrictions as to the number of clients allowed in our lobby or exam room at once

We love to give out treats therefore if your pet has not been asked to be fasted for their appointment and does not have allergies, we would love to share some of our yummy goodies with them. Please let us know if treats are not allowed with your pet.

When it’s time for your appointment, a Registered Technician or one of our Exam Room Assistants will call you into an exam room.


If you arrive for your appointment and the exam rooms are already full, you will be asked to take a seat in our waiting area. To keep all our guests and staff safe, the exam rooms are wiped down between appointments and when the room is free, you and your pet will be invited into the exam room for your appointment.

Please note: we try our best to remain on time but sometimes an unforeseen circumstance may arise where we are running behind due to an emergency or a very sick patient with a very worried parent requiring a bit more tender loving care.

Your pet’s weight will be obtained every time they come in. The exam room assistant will ask you questions about your pet’s medical history, diet, current condition, and for more detail for the reason for your visit. They are gathering information for the doctor. The doctor will then be with you shortly after to examine your pet, ask you further questions and possibly recommend diagnostic tests or treatments if necessary.

This is a great time to ask your questions. Our veterinary team wants to make sure you’re completely comfortable with the information and recommendations we are providing.

We are so very excited to help you and your furry companion. Call and book your appointment today and we’ll see you soon!