Our hospital team welcomes you and your pet!
Cassells Animal Hospital is happy to announce that we are currently accepting applications for new clients. The application process is easy, simply click or scan the QR code below and fill out the application.
If we are able to accommodate you, one of our customer service representatives will reach out so you can make an appointment for a meet and greet, with one of our wonderful veterinarians, for you and your pet.
Please note that to maintain an ACTIVE client status in our hospital, you must have at least ONE active pet registered with us. An “active pet” means that we have seen your pet at least once in the last year for their annual wellness check (whether vaccines are due or not) or an appointment where a full physical exam was conducted (nose to tail). Parasite preventions (such as dewormers, flea and tick preventions, etc.) as well as requests for long-term medication(s) can only be purchased for patients with “active pet” status.
All inactive client files for more than 5 years will be closed, and these clients returned to “non-client” status. If you wish to return as a client with a new pet, a new application will have to be submitted and go through a new approval process.
Code of Conduct/Mutual Respect Policy
At Cassells Animal Hospital, we must prioritize the mental health and well-being of all our team members, therefore we require all clients to treat our entire team with respect and compassion. Any clients that use verbal abuse or foul language, employ emotional blackmail, assert racial or prejudicial slurs, or act aggressively in any way, will be asked to leave and their client file will be permanently closed.
We have been named the “Industry of Compassion” and everyone in this field would agree that our compassion for pets and their owners is what makes our veterinary industry so special. However, that compassion has been used by many clients to fuel unhealthy and unreasonable expectations which takes a damaging toll on our mental health and has led many in this field (veterinarians, technicians, and support staff alike) to leave the profession! It has become a serious crisis. For more information consider visiting Not One More Vet.
Although we deeply appreciate and cherish long-term clients, please understand that every patient and client is important to us therefore, we do not prioritize patient care on your longevity or financial expenditures in our hospital.
We love to make our clients happy, and we understand that sometimes there may be urgency in a client’s requests, however, please understand that we will try our best to accommodate but we cannot always guarantee that a pet parent’s required timeline will be met every time.
We look forward to welcoming you to the Cassells Animal Hospital Family!!
